Frequently Asked Questions

What is Auto-Ship?

Auto-Ship is a Direct-To-Home food delivery service. When adding a product to Auto-Ship, you will receive 5% off every order, free delivery right to your front door and the ability to set the frequency of how often you would like your food delivered.

How to sign up for auto-ship

• Log into your Royal Canin Direct-To-Home Account
• Select Product
• Choose size of product (if applicable)
• Under “Subscribe and Save” Select the frequency in which you want to have your food delivered
• Add to Cart
• Check out

How to cancel your auto-ship order

• Log into your Royal Canin Direct-To-Home Account
• Click the Profile Icon in the top right corner
• Click “View Account Details”
• Scroll down to the Bottom of the page, under order history and click “Manage Subscriptions”
• Click on current auto-ship order you wish to cancel
• Cancel auto-ship order

How to pause your auto-ship order

• Log into your Royal Canin Direct-To-Home Account
• Click the Profile Icon in the top right corner
• Click “View Account Details”
• Scroll down to the Bottom of the page, under order history and click “Manage Subscriptions”
• Click on current auto-ship order you wish to Pause
• Pause or edit auto-ship order

Have more questions? Email us at direct.care.ca@royalcanin.com