Frequently Asked Questions

What is Auto-Ship?

Auto-Ship is our subscription service that gives you the ability to sign up for recurring delivery of your pet's nutrition. You can select and customize the delivery frequency that works best for you and your pet's needs. All Auto-Ship orders qualify for free shipping and 5% savings on every recurring purchase.

How to sign up for auto-ship

• Select the product recommended or best suited for your pet
• Choose pack size (if applicable)
• Choose size of product (if applicable)
• Under "Subscribe and Save", select the delivery frequency that works best for you and your pet's needs
• Add to Cart
• Check out
• You can always adjust your Auto-Ship subscription by logging into your account, clicking "View Account Details" and "Manage Your Auto-Ship"
• It's that easy!

How do I make changes to my Auto-Ship subscription?

• You can always adjust your Auto-Ship subscription by logging into your account, clicking "View Account Details" and "Manage Your Auto-Ship"
• Under "My subscriptions" you'll be able to update your delivery address, payment information or product
• You can also "ORDER NOW", "Skip shipment" or "Cancel subscription"
• Our Auto-Ship subscription program is very flexible and completely customizable based on you and your pet's needs

Do you have a minimum or maximum order value?

We do not have a minimum or maximum order value. All orders qualify for free shipping and handling.

Where can I find my receipt?

You'll receive an email confirmation when your order is received. You can also view your order information by logging into your account and viewing "Order History".

What is your return policy?

If you are not completely satisfied with your shop.royalcanin.ca purchase, please contact us using our "Chat with us!" feature on our website. One of our advisors will be happy to assist you.

Where can you ship orders?

We ship to all Canadian provinces. Unfortunately, we do not currently provide shipping service to Northwest Territories, Yukon or Nunavut. If you need further assistance, please contact us using our "Chat with us!" feature on our website. One of our advisors will be happy to assist with any of your shipping related questions.

The product I received was damaged, incorrect, or incomplete. How do I get a refund or replacement?

We apologize for any damaged or incorrect product you may have received and want to make it right. Please contact us using our "Chat with us!" feature on our website. One of our advisors will be happy to assist you with a refund or replacement.

Have more questions? Email us at direct.care.ca@royalcanin.com